PRAC ICT OFFICER TECHNICIAN II

PRAC ICT OFFICER TECHNICIAN II SOLUTIONS

SCENARIO ONE – COMPUTER A

1) Access Control Configuration

You are tasked with configuring folder access permissions for the shared folders:

• Folders:

  • "List of Shortlisted Applicants"

  • "List of Placed Candidates"

Configuration:

• Ms. Amina Juma:

  • Permission: Read & Write

  • Denied: Delete

  • Implementation:

    • Right-click folder > Properties > Security tab > Add Amina Juma

    • Set permissions: ✓ Read, ✓ Write, ✗ Modify, ✗ Full Control

• Mr. Peter Mwakalinga:

  • Permission: Read & List contents only

  • Denied: Write or Delete

  • Implementation:

    • Set permissions: ✓ Read & execute, ✓ List folder contents, ✗ Write, ✗ Modify

• Ms. Rose Mshana (Head of Department):

  • Permission: Full Control

  • Implementation:

    • Set all permissions: ✓ Full Control

2) User Account & Software Restriction

• Prevent software installation for Mr. Peter Mwakalinga:

  • Method:

    • Change account type from Administrator to Standard User

    • Use Group Policy (gpedit.msc) →
      Navigate to:

      • User Configuration > Administrative Templates > Windows Components > Windows Installer

      • Enable policy: "Disable Windows Installer"

• Create a user account named Mr. John Mnyika and prevent password changes:

  • Steps:

    1. Open Computer Management > Local Users and Groups > Users

    2. Create new user: Mr. John Mnyika

    3. Set a password

    4. Right-click on the account > Properties

    5. Check the box: "User cannot change password"

3) Printer Troubleshooting (IP Address: 192.168.1.50)

Problem: A Quality Control staff member cannot print, though the printer is installed.

Troubleshooting Steps:

1. Ping the printer IP:
   ping 192.168.1.50 → to check connectivity.

2. Open Devices and Printers

   • Ensure the printer is set as default.

3. Restart Print Spooler Service:

   • services.msc > Restart Print Spooler

4. Reinstall printer driver if needed.

5. Try printing a test page.

If Successful:

• Open Microsoft Word

• Type your interview number (e.g., ICT2025/023)

• Print the document using the network printer

SCENARIO TWO – COMPUTER B

a) PC Shows "No bootable device – insert boot disk and press any key"

Cause:

• Boot drive not detected

• Wrong boot order

• Corrupt or missing OS

Steps:

1. Restart PC and enter BIOS/UEFI (usually by pressing F2, DEL, or ESC)

2. Check if the storage drive is detected

3. Check Boot Order → Set to boot from the internal HDD/SSD

4. Save and Exit BIOS

5. If the issue persists, boot using a bootable USB or recovery disk to repair the OS

b) PC emits beeping sounds and does not boot

Cause: POST (Power-On Self-Test) error – likely hardware issue (e.g., RAM, display, motherboard)

Steps:

1. Identify beep pattern (e.g., 1 long 2 short)

2. Refer to the BIOS beep code manual (Award, AMI, Phoenix, etc.)

3. If casing cannot be opened:

   • Disconnect external devices (USB, external drives)

   • Try connecting an external monitor (if display is suspected)

   • If allowed, recommend technician intervention

SCENARIO THREE – BASIC NETWORK SETUP

Objective: Create a simple network and verify the cable connection.

Equipment:

• UTP cable

• RJ45 connectors

• Patch panel

• Face plate

• Module

• Punching tool

• Cable tester

Steps:

1. Terminate UTP cable:

   • Use T568B wiring standard
     Orange-white, Orange, Green-white, Blue, Blue-white, Green, Brown-white, Brown

2. Punch cable into the module using the punching tool

3. Insert module into the face plate

4. Connect one RJ45 Ethernet cable:

   • Patch panel to switch

5. Connect second Ethernet cable:

   • Face plate to PC

6. Use cable tester to verify:

   • All 8 wires light up in sequence on both ends

   • If lights are in correct order → Cable is good

ICT INVENTORY – COMPUTER INFORMATION