ICT Officer/Technician II Interview Guide

ICT Officer/Technician II Interview Guide

(Written & Practical Questions - Diploma Level)

A. Written Questions (Conceptual Knowledge)

1. Hardware & BIOS

• Explain the purpose of the CMOS battery

• What causes a blue screen (BSOD) error?

• Differentiate between BIOS and UEFI

• How would you troubleshoot a CPU fan failure?

• What is POST and its significance in booting?

2. Storage & OS

• Describe the defragmentation process and its benefits

• What are the signs of a failing hard disk?

• Compare RAID 0, 1, and 5 configurations

• List steps to calibrate a projector (keystone adjustment)

3. Networking & Security

• Define penetration testing and its importance

• How would you resolve DNS-related website access issues?

• Explain alpha/beta vs. load testing

4. Daily Tasks

• Outline 5 daily activities of an ICT technician

• How would you document PC/hard disk serial numbers?

B. Practical Tasks

1. Cable & Network Setup

• Crimp Ethernet cables (T568A/B standards)

• Patch cables to a network panel

• Configure a networked printer

2. OS & Troubleshooting

• Install Windows + drivers (demonstrate EFI/MBR awareness)

• Troubleshoot boot failures (beep codes, SATA modes: AHCI/ATA/RAID)

• Fix common Windows issues (e.g., unresponsive OS)

3. Network Diagnostics

• Resolve "no internet" issues:

  • Check IP assignment (static/dynamic)

  • Test DNS settings (nslookup, ping 8.8.8.8)

• Transfer files between PCs over LAN

• Set folder permissions for network sharing

4. Hardware Checks

• Diagnose PSU failures

• Verify RAM installation errors via beep codes

Key Notes for Candidates

• BIOS/UEFI: Understand boot mode conflicts (MBR vs. GPT)

• Projectors: Demonstrate keystone correction and calibration

• RAID: Be prepared to explain redundancy types

• Documentation: Show methods to extract hardware serials (CMD: wmic bios get serialnumber)